Frequently Asked Questions
A boarding insurance policy that offers you, our valued clients, peace of mind. You can be reassured your pet will receive timely, professional veterinary care, should the need arise, at no additional cost to you, up to the coverage amount of $300. Please see the complete B&B Pet Care Program form for complete information.
What is a Pampered Pet Session?
A 15-minute session with one of our staff members. Select from these activities: game of fetch, supervised individual time in the play yard, cuddle & snuggle time, or brushing.
What is the Tuck-In Service?
A 10-minute, quiet snuggle time with one of our staff members at bedtime.
What is Yappy Hour?
Your choice of a late afternoon (4:30-5:30) treat. Select from a Kong Toy filled with peanut butter, a Pup-sicle, or a freshly baked treat.
What is Playtime?
A 10-minute, individual play session with one of our staff members.
Why does the Luxury Web camera application not work sometimes?
The Web Cam remote accessibility may have viewing inability and/or interruption circumstances out of Brewster's bark & bed's control. Internet download & upload speeds at Brewster's Bark & Bed are the highest available from our internet service provider. Possible reasons for client viewing inability or disruptions include but are not limited to the following... Client's wireless network upload/download speed, Client's router, Client's device operating multiple connections simultaneously, Version of operating system on client's device.
What is the “House Food”?
We use Fromm Family Pet Foods, which is known for being the first, and oldest, premium pet food manufacturer in the U.S. For five generations, since 1904, this family-owned business has worked with top veterinarians, research specialists and animal nutritionists to create a wide variety of dog and cat foods.
What is Capstar?
Bark & Bed promotes a flea-free environment. If fleas are noted on your pet(s) upon arrival, an appropriate preventative will be administered. We use Capstar Flea Treatment Tablets (a quick-kill flea treatment) to treat fleas at a cost of $5.00 to $8.00. The active ingredient in Capstar, nitenpyram, is safe for cats and dogs over 4 weeks of age and over 2 pounds of body weight. Capstar starts killing adult fleas on your pet within 30 minutes.
What is K9Grass?
- K9Grass® by ForeverLawn® is the artificial grass designed specifically for dogs! The smart solution for dog kennels, boarding facilities, pet resorts, vet clinics, and backyards, K9Grass offers several key features:
- Exclusive flow-through backing provides for 100% edge-to-edge drainage.
- AphaSan® antimicrobial technology is manufactured into the blades to help create a safer, cleaner, better-smelling environment for pets.
- The strength and density of K9Grass provides a high quality, long-lasting surface that won’t turn to mud, keeping dogs clean.
- The unique construction of K9Grass eliminates the need for odor-causing infill, and allows for the entire surface to be thoroughly cleaned.
- Our patent-pending indoor flushing system offers a state-of-the art solution for creating indoor dog yards and play spaces with K9Grass.
- Clean, safe, beautiful and easy to maintain—K9Grass is everything you want and need from a pet surfacing product! Visit k9grass.com for more information.
What is a Kuranda Bed?
Kuranda beds combine soft, off-the-floor comfort with a chew-proof design that stands up to the toughest dogs. The bed lift provides orthopedic support, helps eliminate elbow calluses and relieves stress on joints.
Do Smoky Mtn Dock dog members receive a discount?
Yes, Dock Dog members will receive a 10% discount on all services. Valid membership ID is required.
Do you offer military discounts?
B&B recognizes the sacrifice our military families make every day. We would like to offer a 10% discount on all services. Valid military ID is required.